Privacy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address, and email address.

When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address to provide us with information that helps us learn more about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

ARTICLE 2 – CONSENT

How do you obtain my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting and using it for that specific purpose only.

If we request your personal information for a secondary reason, such as marketing, we will either directly ask for your explicit consent or give you the opportunity to say no.

How do I withdraw my consent?

If, after joining, you change your mind, you can withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at emilie@exaktneutral.com

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Use.

ARTICLE 4 – Accommodation

Our shop is hosted on a secure server by Combell. All data communications are encrypted via SSL.

Payments are secured by Mollie

If you choose a direct payment gateway to complete your purchase, Mollie stores your credit card data. This data is encrypted using the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is only kept for as long as necessary to complete your purchase transaction. Once this is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards established by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, you can also read Mollie's terms of use here or the privacy statement here.

ARTICLE 5 – THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies to understand how your personal information will be processed by them.

In particular, please remember that some providers may be located or have facilities located in a jurisdiction different from yours or ours. Therefore, if you choose to engage in a transaction involving the services of a third-party service provider, your information may then be subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information used to complete that transaction may be disclosed under United States law, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website's terms of use.

Links

When you click on links in our store, they may take you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

ARTICLE 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional generally accepted industry standards.

Here is a non-exhaustive list of cookies we use. We have listed them here so you can choose whether or not to disable cookies.

Google Analytics tracking data

ARTICLE 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow one of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make significant changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products.

QUESTIONS AND CONTACT INFORMATION

If you wish to: access, correct, modify or delete any personal information we hold about you, register a complaint or simply want more information, contact us at emilie@exaktneutral.com